Passenger ground services

Welcome to a world where impeccable service and seamless travel experiences begin on the ground. Are you ready to be at the forefront of welcoming and assisting passengers, ensuring their journeys start and end with comfort and efficiency? Join us for a comprehensive training program that will elevate your skills and set you on the path to success in passenger ground services.



Upon completing this course you will have the skills to:

  • Understand how airlines and airports operate in relation to the provision of passenger services
  • Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger and baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

Method: Online exam with remote supervision (OERS)
Format: 100 multiple-choice questions. Closed course book exam.
Time Allowance: 3 hours
Passing Grade: 60% correct answers
Distinction Grade: 90% correct answers
Number of exam attempts: 2


Online & Offline

Course Duration

3 Months

Certification Body

IATA Certificate