Airline Customer Service
Step into a world where exceptional service meets the skies. Are you ready to become the face of our
airline, delivering unparalleled experiences to passengers from around the world? Look no further – our comprehensive training program is tailored to cultivate your skills, ignite your passion, and shape you into a customer service champion
Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Front-line airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries. In this course, we will examine how the Internet, social media and new technologies are changing airline customer service.
We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive.
WHAT YOU WILL LEARN
Upon completing this course you will have the skills to:
- List and describe techniques of effective communication and customer contact
- Summarize and set out the characteristics of the various social styles and cultural differences of airline customers
- Describe new trends in customer service
Format: 100 multiple-choice questions. Closed course book exam.
Time Allowance: 3 hours
Passing Grade: 60% correct answers
Distinction Grade: 90% correct answers
Number of exam attempts: 2