{"id":69,"date":"2022-03-14T11:58:00","date_gmt":"2022-03-14T11:58:00","guid":{"rendered":"http:\/\/localhost\/educavo\/?post_type=lp_course&#038;p=69"},"modified":"2026-06-10T09:37:24","modified_gmt":"2026-06-10T09:37:24","slug":"aviation-customer-service-course","status":"publish","type":"lp_course","link":"https:\/\/icontrainingcentre.qa\/staging\/course\/aviation-customer-service-course\/","title":{"rendered":"Airline Customer Service"},"content":{"rendered":"<h3>Course Details<\/h3>\n<p>Step into a world where exceptional service meets the skies. Are you ready to become the face of our airline, delivering unparalleled experiences to passengers from around the world? Look no further \u2013 Our Aviation course in Qatar is tailored to cultivate your skills, ignite your passion, and shape you into a customer service champion<\/p>\n<p>Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Front-line airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries.<\/p>\n<p>In this course, we will examine how the Internet, social media and new technologies are changing airline customer service. We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive.<\/p>\n<h4>What you\u2019ll learn?<b><\/b><\/h4>\n<ul>\n<li>List and describe techniques of effective communication and customer contact<\/li>\n<li>Summarize and set out the characteristics of the various social styles and cultural differences of airline customers<\/li>\n<li>Describe new trends in customer service<\/li>\n<\/ul>\n<div><b>Exam Information<\/b><\/div>\n<div><\/div>\n<div>Method: Online exam with remote supervision (OERS)<br \/>\nFormat: 100 multiple-choice questions. Closed course book exam.<br \/>\nTime Allowance: 3 hours<br \/>\nPassing Grade: 60% correct answers<br \/>\nDistinction Grade: 90% correct answers<br \/>\nNumber of exam attempts: 2<\/div>\n<div><\/div>\n<div><style id=\"wpforms-css-vars-13205\">\n\t\t\t\t#wpforms-13205 {\n\t\t\t\t--wpforms-field-border-color: rgba(0, 0, 0, 0.25);\n--wpforms-field-border-color-spare: rgba(0, 0, 0, 0.25);\n--wpforms-field-text-color: rgba(0, 0, 0, 0.7);\n--wpforms-label-color: rgba(0, 0, 0, 0.55);\n--wpforms-label-sublabel-color: rgba(0, 0, 0, 0.55);\n--wpforms-button-background-color: #077c79;\n--wpforms-container-padding: 0px;\n--wpforms-container-border-width: 1px;\n--wpforms-container-border-radius: 3px;\n--wpforms-background-color: rgba(0, 0, 0, 0);\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 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Are you ready to become the face of&#8230;<\/p>\n","protected":false},"author":1,"featured_media":12865,"comment_status":"closed","ping_status":"closed","template":"","course_category":[37],"course_tag":[],"class_list":["post-69","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-airline","course"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Aviation Customer Service course In Qatar | ICON<\/title>\n<meta name=\"description\" content=\"Our Aviation course in Qatar is tailored to cultivate your skills, ignite your passion, and shape you into a customer service champion.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aviation Customer 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